date: 20/02/2007

Embracing mobile technology for optimum customer service...

With a head office in Poole and working on-site across the country, Batchelor Electrical are a true example of a forward-thinking company embracing mobile technology for optimum customer service.

As a recognised NICEIC Approved electrical contractor with an enviable reputation, they are in great demand for electrical installation and refurbishment for both retail stores and commercial office fit-outs.

With nationwide contracts serving a broad client base Batchelor Electrical worked with Grapevine Telecom to provide a solution that would enhance communication between staff and clients.

Batchelor Electrical needed additional functionality with their mobile devices & package to…

• Enable their project managers to send & receive emails remotely when away from an office or on the site of one of their projects.
• Economically manage the increased amount of mobile data being processed with the ability to open large file attachments quickly and easily.
• Reduce costs by making free calls between company mobiles and their own landline numbers.

Grapevine deployed Nokia E70 devices to those members of the Batchelor Electrical team who required the enhanced communication features. Running the ‘Mail for Exchange’ software program, the handsets allow direct synchronisation with Batchelor’s Microsoft Exchange 2003 server. This gives full remote interactivity with each user’s Outlook account and the associated functionality, including real-time email and viewable, editable calendar access, through a simple interface on the mobile.

“We are very impressed with the Nokia E70, the full qwerty keyboard and folding design meant a separate dedicated email device was not required. The auto email synchronisation with Outlook is excellent and allows our Projects Managers to stay in touch with the office and clients alike and are even able to view common attachments such as pictures, excel, word and PDF files.

Grapevine have provided a total solution tailored to our business coupled with excellent product knowledge of the very latest technology. I would have no hesitation in recommending them to others.”

Stuart Patience, Sales and Marketing Manager - Batchelor Electrical

In addition, Grapevine supplied a dual sim premicell that allowed for all office based calls to a mobile to be routed through the black box and become a mobile-to-mobile call thus utilising spare minutes which were not previously being utilised in the pre-paid bundle.

Grapevine was expertly positioned to study Batchelor Electrical’s requirements and both recommend and implement a financially competitive, robust solution. Ensuring a smooth transfer from their incumbent suppliers was achieved, along with embedding the new devices across the company and the required liaison with their IT support. Most importantly, with comprehensive post-sales technical support available from a local office & site visits, Batchelor Electrical have a partnership with Grapevine to assist them going forward.